FAQ
DAILYMERO® is owned and operated by Beijing Yunxin Technology Co., Ltd.
How do I place an order?
Select your preferred mug or drinkware item, choose any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.
An order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
Contact us as soon as possible at service@dailymero.com.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment preparation.
How can I track my order?
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.
Please allow several business days for the carrier to update the tracking status after a shipping label has been created.
When will my order arrive?
Orders are generally processed within 1–3 business days after payment confirmation.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.
Please review our Shipping Policy for additional information.
How do I choose the right mug or drinkware item?
Please review the dimensions, capacity, materials, product specifications, and intended use shown on the applicable product page.
If you need additional product information before ordering, please contact us.
Will the color and appearance exactly match the photos?
We make reasonable efforts to present product images accurately.
However, slight variations may occur due to screen settings, lighting, photography, materials, or manufacturing differences.
Are all mugs microwave- and dishwasher-safe?
Not necessarily.
Suitability for microwave or dishwasher use depends on the product's material, finish, decoration, and construction.
Please review the applicable product description and care instructions. Unless specifically stated, a product should not be assumed to be microwave- or dishwasher-safe.
How should I care for my drinkware?
Follow any product-specific care instructions provided with the item.
Avoid abrasive cleaning materials, harsh chemicals, or sudden extreme temperature changes unless the product is specifically designed for such use.
What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible at service@dailymero.com.
Please include your order number, a description of the issue, clear photographs or videos of the product and issue, and photographs of the original packaging and shipping label.
Please retain the item and packaging until we complete our review.
How do I request a return?
Contact service@dailymero.com within 30 calendar days after delivery and before sending any product back.
If your return is approved, our customer support team will provide the appropriate return instructions and designated return address.
Unauthorized returns may not be accepted or processed.
When will I receive my refund?
After an eligible return has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to display the refund.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location, currency, device, and payment provider.
Business Information
Brand Name: DAILYMERO®
Website: dailymero.com
Legal Company Name: Beijing Yunxin Technology Co., Ltd.
Registered Address: Room 489, 4th Floor, Building 1, No. 38 Yongda Road, Daxing Bio-Medicine Industry Base, Zhongguancun Science Park, Daxing District, Beijing (Cluster Registration)
Email: service@dailymero.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Still Need Help?
Please contact us at service@dailymero.com.
We aim to respond to customer inquiries within 1–2 business days.